AI consultant Melbourne / small-business workflows
Help with customer emails and follow-ups,
using the tools you already have.
Prepare replies for your approval, remind you when a customer needs a follow-up, and tell you when something needs your attention.
Stillroom offers Melbourne-based practical AI guidance and workflow setup for small businesses. Start with one task, the tools you already use and a clear decision about what stays in your hands.
Start a free conversationOne task. A clearer picture. One useful next step.
How an enquiry and follow-up workflow could help
From a new enquiry to a reply
and a follow-up reminder.
You check messages before they’re sent. If the customer replies or books, the old reminder is cancelled. If something goes wrong, you’re notified.
- 01 / RECEIVE
A customer enquiry arrives
Bring the message into the agreed workflow. Use only the inbox and business information you choose.
- 02 / PREPARE
Prepare a reply for you to check
Summarise the request and draft a response. Missing information or an uncertain answer goes to you.
- 03 / HUMAN CHECK
You approve it before sending
Check the recipient, facts and wording. Adjust or reject the draft. No approval means no send.
- 04 / NEXT ACTION
Tell the right person what to do next
Assign the follow-up, notify that person and set a reminder. Before preparing another message, check the latest conversation and booking status.
Before reminding you to follow up, check the customer’s response.
THEY’VE REPLIED OR BOOKED
Cancel the old reminder
Tell you what needs attention next, instead of reminding you to chase a customer who has already responded.
THEY HAVEN’T REPLIED
Prepare a follow-up for you to check
Draft the agreed check-in for your approval. Check again before sending so a new reply is not missed and the same message is not sent twice.
THERE’S A PROBLEM
Pause and notify you
A complaint or missing context needs your attention. A bounced or failed delivery pauses the follow-up and alerts the owner. Failed connections are flagged rather than silently ignored.
A proportionate starting point
One real task.
Not another system to run.
When this could help
You already receive enquiries, but tracking replies, bookings and next steps relies on someone remembering. You want more consistent follow-through without giving up control of customer messages.
When you may not need AI
A task, a date or a rule in your existing software may be enough. AI can help interpret a free-text enquiry or prepare a draft; it does not need to decide when an agreed reminder is due.
What we would test together
The ordinary path and the awkward cases: a customer replies just before a reminder, a booking changes, an enquiry appears twice, or a connection fails. Start small and check the behaviour before relying on it.
Before we start
A little less
uncertainty.
What happens in the first conversation?
We look at one task, where it gets stuck and what you already use. It is a free, useful conversation with one practical next step. Any later guidance or implementation is scoped and priced separately.
Will I need to change my software?
Not necessarily. We check the features and connections your current tools support before suggesting anything new. Some integrations may not be available or suitable.
Who controls messages and access?
You agree what information is accessible and what actions are allowed. In the example above, customer-facing messages require your approval. Complaints and uncertain cases stay with a person.
Is this an app I can buy?
No. The current offer is practical guidance and workflow setup. Stillroom software is under development in the lab, not a finished product available to buy. This example is not a promise of a ready-made integration or guaranteed savings.
Let’s make some room
Which follow-up
is still in your head?
Bring one task and the tools you use.
You don’t need to arrive with a technical plan.